Medaxiom Blog

When you walk into a business that’s a great place for employees to work, you just know it. You can tell by the behavior, attitude, and loyalty of the employees.

At the start of last week’s conference, I asked attendees to fire up the conference app by answering a few polling questions. When I asked people to choose their top three concerns from a list of eleven, “staff/operational efficiency” came out far and away as everyone’s biggest issue. 58 of you, in fact, put it in your top three. And when we asked people to rate their number one challenge, staff/operational efficiency was again at the top.

As Peter Drucker so famously said, “you can’t manage what you don’t measure.” Whether you work in healthcare, financial services, manufacturing or another industry, tracking metrics and comparing them to external benchmarks is critical to assessing performance, and monitoring how you rank against competitors and peers. External benchmarks aid in goal setting and provide critical data points for decision-making. They help healthcare administrators put status updates and recommendations in context for physicians.

Last week we discussed some of the industry trends and growth strategies that practice administrators are focusing on in 2019, as well as some ways to apply them. I thought a good follow up would be to encourage members to take a step back and assess how their organizations are doing on the inside before they start tackling new initiatives.